Shipping & Delivery

Due to COVID-19 we are experiencing shipping delays to certain countries. Shipping times may be longer than usual. We are working diligently to ensure all orders are received. 

Just like you, we don't like shipping fees, so we decided to ship all packages to you free of charge.

Orders are usually shipped within 24-72 hours. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s). You can track your order at https://thelovely.shop/track or via the Route+ App.

It may happen that the shipment status of an order is not updated for a few days. If your shipment status has not changed for more than 8 days, please let us know by emailing support@thelovely.shop . We will then contact the shipping service provider and initiate further steps to find your shipment.

 

STANDARD SHIPPING TIMES  (Updated: Covid-19)

  • United States: 8-14 Days 
  • United Kingdom: 4-8 Days
  • Australia: 8-14 Days
  • France: 8-10 Days
  • Germany, Spain, Italy, Netherlands, Czech Republic, Poland, Sweden, Austria: 8-12 Days
  • Rest of Europe: 8-16 Days
  • Canada: 15-25 Days
  • Rest of the World: 10-25 Days

Find out more about delivery to a specific country by contacting us via email at support@thelovely.shop

We offer Route+ Shipping insurance for all our customers. Find out more about Route+ by clicking on the (i) in the Cart Drawer after adding a Product.

Orders may not ship within 72 hours due to stock issues, lack of order information, billing delays, order verification process, custom products.

Due to logistical reasons, your order can be shipped in several separate packages.

Please note that orders might get delayed for the following reasons:

  • Billing and shipping addresses are not the same.
  • High season
  • Order is pending a credit approval and verification.
  • A product is currently out of stock.
  • An order which requires customization.
  • An order is shipped to remote country.
  • Order security verification

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.